CDE Lightband
General & Accounts Support
support › policies
Operating Policies
- Rules and Regulations
- Operating Policy and Operating Bulletins
- Information to Customers
- Outdoor Lighting
- Residential Security Deposits
- Commercial Security Deposits
- Commercial Security Deposits for Temporary Service
- Service Fees
- Returned Checks (including ACH and Credit Card transactions)
- Billing
- Payment Extension Program for Residential Customers
- Termination for Non-Payment
- Delinquent Accounts
- Customer Credit Refunds
- Meter Sets (where read in and out is required) for Rental Property
- Person(s) Wishing to Appear Before the Board
- Levelized Billing
- Meter Tampering and Diversion of Electrical Power
- Meter Seals
- Hardship Cases and Disputed Bill Hearing
- Automated Customer Account Payment
- Selected Billing Date Program
- Aid-In-Construction Payments
- Public Record Access
- Selected Due Date for FTTH AMR Customers
- Customer Payment Distribution
- Safeguarding Confidential Information on Removable Storage Media
- Identity Theft Prevention Programm (ITPP)
Consumer Complaint Resolution
The Tennessee Valley Authority (TVA) provides regulatory oversight for CDE Lightband’s electric rates and policies. Should you have an issue you feel cannot be resolved directly with CDE Lightband, you may visit the TVA Complaint Resolution site for assistance.