Keeping You Connected
It is our mission to provide our great city with the most reliable and affordable electric and broadband services. However, we feel it’s our responsibility to reach further and offer more than just our services. As a community energy provider, our commitment is to help our community. We understand there are times when our customers may struggle to pay their bill. We are here to help with navigating the available resources for your situation. If you need assistance, our Customer Service Specialists are here to help. Spanish speaking agents available.
Text/Call 931-648-8151 or Live Chat!
Levelized Billing
As a community energy provider, our commitment is to help our community. We understand there are times when our customers may struggle to pay their bill. We are here to help with navigating the available resources for your situation.
Flex Pay
Our payment extension program allows customers to extend their bill payment up to 14 days past the last day to pay. This program can be used twice a calendar year.
Power Partners
We provide free home energy audits to customers and endless materials to educate the public about energy efficiency. As a central resource, customers are encouraged to become a Power Partner by texting PARTNERS to 85700.
Power to Go
Allows customers to purchase electricity before they use it. Provides daily online usage access through our web portal, giving customers the power to manage their energy usage. Text and/or email notifications, available daily. No deposit required.
Pick Your Due Date
Choose billing options to fit your budget and schedule, from payment plans to flexible due dates.
Community Resources for Payment Assistance
Community Action
Offers utility bill assistance to city of Clarksville residents through programs such as Project Help and Low Income Home Energy Assistance Program (LIHEAP).
Urban Ministries
Empowering individuals and families with access to wholesome food, safe shelter, and an array of trauma-informed services centered upon personal needs.
Operation Stand Down
Connects Veterans and their families with resources focused on transition, employment, housing, benefits, peer engagement, volunteerism and connection to the community.
United Way
A community of donors, advocates, volunteers, and partners who advocates for the health, education, and financial stability of every person in our community.
Saving in Dollars and Energy
As a central resource, customers are encouraged to become a Power Partner by texting PARTNERS to 85700.
Tips such as making smart changes in the operation of household appliances are shared and can help make a significant difference on energy bills. Other tips such as proper thermostat settings and home improvements are also shared, multiplying the savings. Contact our Energy Services team on how to acquire a free home energy audit.
