Clarksville Department of Electricity, CDE Lightband https://cdelightband.com Clarksville, TN Thu, 23 May 2019 14:48:46 +0000 en-US hourly 1 https://wordpress.org/?v=5.2.2 Received 3 National and 2 Regional Awards https://cdelightband.com/news/received-3-national-and-2-regional-awards/ https://cdelightband.com/news/received-3-national-and-2-regional-awards/#respond Wed, 01 May 2019 14:14:37 +0000 https://cdelightband.com/?p=28395 Read More

]]> CDE Lightband has been recognized by BroadbandNow with three nationwide awards and two regional awards in the 2019 Internet Service Provider Awards Program for the mid-size provider category. This award program highlights excellence among internet service providers across the United States by using analyzed results of more than a billion rows of government and proprietary data.

CDE Lightband was awarded in the following areas:

  • Top 3 Fastest Internet Providers in Tennessee
  • Top 3 Fastest Fiber Providers in Tennessee
  • Top 10 Fastest Fiber Providers Nationwide
  • Top 10 Fastest Internet Providers Nationwide
  • Top 10 Most Affordable High-Speed Internet Plans Nationwide

BroadbandNOW is a database company that helps millions of consumers find and compare local internet service providers. For years now, the database has been collecting and analyzing internet providers across the nation based on their coverage and availability.

“CDE Lightband is a true high-tech success story that continues to bring national attention to Clarksville,” Mayor Joe Pitts said. “By investing in our own Internet infrastructure, we are in the vanguard of cities across America with a high-speed fiber network to drive our economic prosperity and improve the quality of life for our citizens. This recognition is a tribute to CDE Lightband’s vision, leadership and staff. We’re honored to see this hard work and dedication come to fruition, and we are thrilled with the prospects of what CDE Lightband can deliver in the future.”

Since its launch in 2008, CDE Lightband’s Broadband Division services focused its attention on increasing access to reliable internet services, as well as providing a wide range of products to suit any residential or business need. Nearly 1,000 miles of fiber-to-the-premise delivers not only Internet but also video and voice over IP and Hosted PBX phone services. Currently, CDE Lightband serves over 30% of their customer base with one or more of these services. CDE Lightband has over 22,000 residential and business customers with speeds for Internet up to 10 gig.

“The investment CDE Lightband has made in our broadband services has paid huge dividends to our organization and our community,” said Brian Taylor, General Manager at CDE Lightband. “These rankings further solidify that we are attaining what we set out to do, to improve our community through the reliable and affordable delivery of electric and broadband services.”

“As an Internet service provider, you strive every day to make sure you are delivering the best, fastest and most reliable service to meet your customer’s needs,” stated Christy Batts, Broadband Division Director at CDE Lightband. “We have built a team focus that keeps these goals in mind every day and being recognized with these rankings shows that this team is delivering on that plan. I could not be prouder of what we have accomplished. “

 

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4 Day Free Preview https://cdelightband.com/news/4-day-free-preview/ https://cdelightband.com/news/4-day-free-preview/#respond Mon, 02 Jul 2018 15:30:27 +0000 https://cdelightband.com/?p=18493 Read More

]]> CDE Lightband customers, HBO/MAX’s July Free Preview is Friday, July 6th through Monday, July 9th! This 4-day free preview is anchored around the premieres of Sharp Objects (7/8 on HBO), Justice League (7/7 on HBO), and The Great Wall (7/6 on MAX), along with new episodes of Succession (HBO) and C.B. Strike (MAX).

To see the full schedule:

HBO Schedule

Cinemax Schedule

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Scam Alert https://cdelightband.com/news/scam-alert/ https://cdelightband.com/news/scam-alert/#respond Tue, 19 Sep 2017 19:33:53 +0000 https://cdelightband.com/?p=9192 Read More

]]> CDE Lightband is reminding customers to be on alert for scammers who contact them threatening to disconnect electric service if payment is not made upon demand.

These scammers are currently targeting CDE Lightband customers and have the ability to “spoof” or alter the name and phone number on caller ID to show as CDE Lightband.

The most recent customer reported that he was told to purchase a green dot card to make his payment in order to avoid immediate disconnection.

CDE Lightband does not make phone calls to solicit payments upon demand.  A safe way to avoid this scam is to call CDE Lightband at (931) 648-8151 to determine account status. Customers can also view their billing and payment history on the CDE Lightband Web site at www.cdelightband.com under My Account.

Tips to Protect Yourself from a Scam

• If someone calls threatening to shut off your power if you don’t pay, hang up, this is a scam.

• Call CDE Lightband at 931-648-8151 to report the scam and check your account.

• If you think you’ve been scammed, contact the local police.

• Never give personal or financial information to an unsolicited caller.

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Customer Expo 2017 https://cdelightband.com/news/customer-expo-is-coming/ https://cdelightband.com/news/customer-expo-is-coming/#respond Mon, 07 Aug 2017 19:54:41 +0000 https://cdelightband.com/?p=7545 Read More

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Bring your whole family for this free event on September 30th
at the Wilma Rudolph Event Center from 10am-2pm!

CDE Lightband looks forward every year to be able to show our customers how much we appreciate their business, while educating them on the variety of services we provide for the Clarksville community.

In addition, attendees will also be treated to:

  • Free food
  • DIY tips
  • Lineman safety demonstration
  • Kid’s Zone 
  • Broadband gaming station
  • Several guest speakers working in various fields
  • New timeline exhibit highlighting some of the key points in the rich history of CDE Lightband

FIRST 200 GUESTS RECEIVE A SELF-AUDIT KIT FOR YOUR HOME AND A $10 GIFT CARD FROM HOME DEPOT!


 Guest Speakers

Special Visitors

Kid’s Zone

Vendors

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CDE Lightband Employees raise funds to benefit Electric Assistance Program https://cdelightband.com/news/cde-lightband-employees-raise-funds-to-benefit-electric-assistance-program/ https://cdelightband.com/news/cde-lightband-employees-raise-funds-to-benefit-electric-assistance-program/#respond Fri, 02 Sep 2016 17:46:35 +0000 https://cdelightband.com/?p=2828 Read More

]]> Project Help Donation

CDE Lightband employees recently participated in an Olympic themed fundraiser. The two-week event concluded with employees raising $1,066.70 for Clarksville-Montgomery County Community Action’s Project Help initiative.

Project Help is a last option electric bill assistance program that can assist up to a one-time contribution of $200.00. Last year, Project Help assisted 185 households, which included a total of 505 individuals and 246 children.

“Our employees are dedicated to giving back to our community,” stated Brian Taylor, General Manager of CDE Lightband. “I could not be more proud of our employees for their commitment to providing excellent service and still making time to raise money for such an important cause.”

Mayor of Clarksville Kim McMillan was present as Brian Taylor, General Manager of CDE Lightband, and gold medalists as they presented Leslie Chiodini, Community Action’s Executive Director, on Wednesday, August 31st with the employee’s contribution.

 

ClarksvilleNow Article Below

CDE Lightband Employees raise funds to benefit Electric Assistance Program

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CDE Lightband Opens New Drive-Thru and Payment Kiosk https://cdelightband.com/news/cde-lightband-opens-new-drive-thru-and-payment-kiosk/ https://cdelightband.com/news/cde-lightband-opens-new-drive-thru-and-payment-kiosk/#respond Fri, 08 Jul 2016 13:14:41 +0000 https://cdelightband.com/?p=2788 Read More

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CDE Lightband will open its new drive-thru at 2021 Wilma Rudolph Blvd. on Monday, July 11th at 8 a.m.  Located on the right side of the building when viewed from the road, it replaces the drive thru located at the front of the building. 

 

The new drive thru will include 3 lanes and a 24/7 payment kiosk that will replace the existing night drop.   The kiosk utilizes a simple touch screen and accepts cash, check or credit card.  There is no fee to use the payment kiosk at the Wilma Rudolph Blvd. location and payments post to customers’ accounts immediately.  Customers will need to have their account number or billing statement to use the kiosk.

 

“We are excited about the continued growth of our community and want to ensure we continue to provide the necessary resources for our customers,” stated Brian Taylor, General Manager of CDE Lightband. “The expanded drive-thru location offers additional convenience and safety while the payment kiosk offers a real-time payment solution, available 24/7,” Taylor added.

 

CDE Lightband will have directional signage installed to assist customers in locating the new drive thru and payment kiosk.

 

Bill Stuffer Back

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CDE Lightband’s Investment in Fiber Proves Beneficial https://cdelightband.com/news/cde-lightbands-investment-in-fiber-proves-beneficial/ https://cdelightband.com/news/cde-lightbands-investment-in-fiber-proves-beneficial/#respond Thu, 15 Oct 2015 20:39:19 +0000 http://cdelightband.com/?p=1344 Read More

]]> October 15, 2015, Clarksville, TN

 Clarksville made the leap into the future eight years ago, when CDE Lightband, the municipal power provider to the state’s fifth largest city, began the costly investment of installing a fiber optic network. While larger cities still wait for their fiber optic networks to arrive, Clarksville has earned a designation that eludes most major U.S. metros.

CDE Lightband’s infrastructure now includes 1,200 miles of fiber and connects more than 64,000 homes and business with fiber to the building. Thanks to this technology, electric meters are managed reRelease Imagemotely, which saves the company more than $1 million annually. In fact, the network’s installation — seen initially by some as a gamble — has become a financial boon. It saves another $3.5 million annually due to faster electric restoration and safer and more reliable power delivery. Electric outages are being restored more rapidly and, due to the connectivity provided by the fiber network, power restoration times for larger outages — those involving 1,000 or more customers — are now typically reduced by as much as 50 percent.

But having a fiber optic network means more than offering enhanced electric service. CDE Lightband has connected almost every business and residence within the city limits into the Lightband “Fiber Fast” hub through which premium fiber broadband Internet, digital television and phone services are also offered. CDE Lightband also has a jewel in the fiber-optic crown — its ability to offer one-gigabit speeds, which deliver 1,000 megabits (mbps) of information per second. Compared to the national average Internet speed, gigabit service is up to 100 times faster.

Gigabit fiber Internet service makes Clarksville one of a handful of surprisingly smaller U.S. cities that have created networks on par with the international Internet speed leaders of Hong Kong, Tokyo, Paris and Zürich.

Because of CDE Lightband’s speed edge, Google and Netflix have chosen Clarksville as a location for cache servers that allow their content to be delivered faster and more reliably for customers using their services. And CDE Lightband’s overall Internet service consistently ranks in the top 20 of the Netflix ISP Speed Index for the U.S., a list of streaming speed rankings among Internet service providers.

CDE Lightband’s General Manager Brian Taylor states: “Fiber Fast Internet is the electricity of the 21st century. People who experience Internet at more powerful speeds come to view it as a basic utility. Once they understand how much their home Internet experience is improved with speed and power, they don’t want to go back.”

Growth of CDE Lightband’s broadband Internet division has been steady; it currently has more than 18,000 customers. The commercial customer sector has grown by more than 27 percent in the past year, with customers subscribing to gigabit Internet access, as well as to the high-tech business phone services provided through PRI and SIP trunk technology. CDE Lightband also ventured into the residential and hospitality business this year, providing digital television services to the dormitories at Austin Peay State University, as well as to several local hotels and long-term care facilities.

As a result of this growth, CDE Lightband finished the fiscal year, in June 2015, on a high note. In addition to having net income, it provided all of the required payments to the electric division, the loans from the electric division, franchise payments to the city, as well as tax payments.

The broadband division has provided more than $5.5 million annually to the electric division in shared costs and lease payments. These funds also allow the electric division to improve, maintain and develop the electric plant without having to raise rates or gain access to funds via a bond issuance. The savings are passed on to consumers in the form of some of the lowest energy rates in the area.

The impact of the fiber network provides for other benefits within the city as well. Payments in lieu of taxes (PILOT) are made to compensate local governments for some or all of the tax revenue that it loses because of the nature of the ownership or use of properties owned by CDE Lightband. CDE Lightband, since the inception of the fiber network, has paid to the City of Clarksville over $37 million in PILOT compensation and continues to make payments amounting to more than $5 million annually.

Businesses and consumers also recognize the changes due to the presence of a fiber network. An increasing number of Clarksville homebuilders are installing fiber-friendly wiring into newly-built construction, which makes for turnkey connections when new homeowners or business tenants move in. And according to a recent national survey by the Fiber to the Home Council, fiber connections make for a windfall when homeowners move out. The survey reports that homes within communities that provide fiber, and have access to Internet speeds up to one gigabit, have an increased value of the 3.1 percent, or an average of more than $5,000 per home.

”Our fiber project has proven to be an investment that benefits the electric system, the customers and the community. It has allowed us to enhance our distribution system and improve our system reliability; provide customer choice in video, Internet and telephone services and offer another tool in economic development. Every year access to high speed Internet becomes more critical in the recruitment of new business. We are proud to be an integral part of the growth and development of our community,” stated Mr. Taylor.

CDE Lightband offers electric, television, Internet and phone service to customers in the city limits of Clarksville. CDE Lightband is the municipal power provider and serves over 64,000 metered homes and businesses with electric service and over 18,000 customers with broadband services.

 

Photo Caption:

CDE Lightband, Fiber To The Home Manager, John Perry, analyzing fiber connections in a fiber hubsite within the system.

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CDE Lightband Expo https://cdelightband.com/news/cde-lightband-expo/ https://cdelightband.com/news/cde-lightband-expo/#respond Thu, 01 Oct 2015 21:26:40 +0000 http://cdelightband.com/tcg/?p=750 Joins us for the celebration!

 

  • Free Hotdog, Drink and Chips

  • Interactive Kids’ Activities

    (with Louie the Lightning Bug)

  • Hands-On Lightband and Digital TV Demonstrations

    (Experience the Difference!)

  • Electric Safety Demonstrations

  • Energy-Saving Exhibits

 
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Saturday • October 3 • 10 am – 2 pm
Wilma Rudolph Event Center • 1190 Cumberland Drive

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CDE To No Longer Bill For Landfill https://cdelightband.com/news/cde-to-no-longer-bill-for-landfill/ https://cdelightband.com/news/cde-to-no-longer-bill-for-landfill/#comments Wed, 10 Jun 2015 19:39:24 +0000 http://cdelightband.com/tcg/?p=547 Read More

]]> CLARKSVILLE, TN (June 10, 2015) Effective July 1 2015, CDE will no longer act as the billing agent for Bi-County Landfill …

Since 1998, CDE has billed and collected the landfill user fee on behalf of Bi-County SWMS. Effective July 1, 2015 CDE will no longer bill landfill user fees and Bi-County SWMS will assume this responsibility. CDE customers can expect their first bill directly from Bi-County SWMS during the month of August.

Any landfill payments made to CDE after July 27, 2015 will be posted to customer electric accounts as credits.

For questions concerning the new landfill user fee billing and collection process, please contact Bi-County SWMS at (931) 920-1805.

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Bill Payment Scam Alert https://cdelightband.com/news/bill-payment-scam-alert/ https://cdelightband.com/news/bill-payment-scam-alert/#respond Wed, 11 Jul 2012 19:40:40 +0000 http://cdelightband.com/tcg/?p=550 Read More

]]> CLARKSVILLE, TN (July 11, 2012) – The Clarksville Department of Electricity(CDE) has learned of a bill payment scam targeting utilities nationwide.

Scammers are informing customers that a third party, in most cases the Federal Government, will pay their utility bill in exchange for personal information such as Social Security numbers and personal banking information. Customers are then provided invalid bank account information they can use to transmit payment to their utility. The account is recognized as invalid and the funds are returned.

While customers may have received information by word of mouth, social media or the Internet instead of the scammers themselves, CDE urges customers against the use of bank account information that is not their own. Unauthorized use of bank account information is illegal and any payment applied to utility bills will be reversed.

It is not the practice of CDE to solicit personal information by telephone or Internet unless the customer initiates the contact, or to make threats to disconnect service if a customer does not take the immediate action of providing personal information.

If you ever question the validity of a solicitor claiming to be associated with CDE, please call us at 931-648-8151.

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