To check your available bandwidth, go to www.speedtest.net. On the main page for www.speedtest.net use the digital map to find and highlight Chattanooga, TN. Select the server hosted by EPB Fiber Optics. This server is one of a few that can test speeds up to 1 gigabit per second.
Reset your router and/or computer. If connected with WiFi, try using a hardwired connection. To test the internet connection it is best to directly connect a desktop or laptop to the internet line/outlet installed by CDE. You will need to open a command prompt:
For Windows go to Start and select all programs. From there select accessories, and then click to open Command Prompt.
Once in the command prompt window type ping www.google.com –t
Let the ping test run for as long as desired. Hit Ctrl + C on the keyboard to stop the test and bring up the ping statistics. It will show packets sent, received, and then a percentage of lost packets. Lost packets could indicate an intermittent internet connection. A test with zero percent loss would indicate a stable internet connection.
Question not listed here? Contact CDE Lightband Technical support at 931-648-8151
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