CDE icon
CDE Lightband offices will be closed on Monday, May 29, in observance of Memorial Day. Have a safe and enjoyable......Read More »
CDE Lightband Telephone-Trouble-Shooting
CDE Lightband email support

Email Support

Our team will respond to your email with in 24 business hours.
CustomerService@CDElightband.com
Broadband.Support@CDElightband.com

CDE Lightband chat support

Chat Support

Our chat team is here to help you from 6am to midnight.
Chat Now!

CDE Lightband phone support

Phone Support

Our team can be reached 24/7 at
931-648-8151

Telephone Troubleshooting

Q: How do I access voicemail or change phone features?

Accessing the Voicemail System for the First Time:

  1. From your digital voice phone, dial your phone number.
  2. The default pass code is 4227
  3. When prompted, enter a new pass code
  4. Re-enter the same new pass code at the prompt
  5. If your new pass code is accepted, you will hear “your password has been changed successfully”
  6. Press the # key
  7. Once in the system, you will hear “Welcome to your Voice Messaging System. If you are not
    calling from your home phone, press the * key.”

Accessing Voicemail while at Home or Away:

  1. From any phone, dial your phone number.
  2. Press * to access your voicemail, once your recording picks up.
  3. Enter your pass code at the prompt.

Feature Access Codes:

*62 Voicemail
*72 Call Forwarding Always Activation
*73 Call Forwarding Always Deactivation
*90 Call Forwarding Busy Activation
*91 Call Forwarding Busy Deactivation
*92 Call Forwarding No Answer Activation
*93 Call Forwarding No Answer Deactivation
*67 Calling Line ID Delivery Blocking per Call *65 Calling Line ID Delivery per Call
*69 Call Return
*70 Cancel Call Waiting (per call)
*94 Call Forwarding Not Reachable Activation
*95 Call Forwarding Not Reachable Deactivation
*78 Do Not Disturb Activation
*79 Do Not Disturb Deactivation
*77 Anonymous Call Rejection Activation
*87 Anonymous Call Rejection Deactivation

Question not listed here? Contact CDE Lightband Technical support at 931-648-8151