May 26, 2020
I would first like to send well wishes to all our customers. I hope you and your families are staying safe and healthy. We know things have been difficult and we thank you for working with us through these trying times. You are probably already aware of the reopening phases put into place by Governor Lee. Like most businesses, we are planning our reopening with the safety and health of our employees and customers in mind.
We need to announce two very important changes regarding services that have been suspended since the Stay-At-Home order was established in March. First, as we reopen, we will be following the Tennessee Pledge which includes social distancing measures and limits the number of customers allowed in our lobby at one time. We encourage our customers to continue to use the drive thru, kiosks, mail-ins and online options to make bill payments and limit traffic in the lobby as much as possible. Secondly, we will resume disconnects as of June 1st. For those that are experiencing financial hardships, we’ve implemented payments arrangements which allow you to make payments over multiple months. You can contact our office at 931-648-8151 to speak to a customer service representative about this.
We have also partnered with United Way and TVA to launch the Community Care Fund which will assist those affected by COVID-19 and needing help with their electric bills. CDE Lightband employees are off to a great start with their donations and we are really excited that TVA will be matching all donations, dollar for dollar. For more information, please contact our local United Way. As I wrap up, I would just like to say that our employees remain dedicated to ensure that our customers have the essential services they need and we will continue to be here for you. Thank you.
April 30, 2020
Unprecedented times call for unprecedented actions and in efforts to help our customers, we are implementing new policies effective today.
One of the most critical questions many of our customers have pertains to the time frame of the suspension of disconnects for non-pay. We are happy to announce the suspension has been extended through May 31st. We hope this may help our customers that are facing financial hardships during these uncertain times. I would encourage you to pay what you can, within your means to avoid high balances.
Many of you have reached out to us concerning late fees. We will not be applying any late fees during the month of May. So late fees that would have been applied between May 1st and May 31st will be waived
We will resume our disconnects for non-pay on June 1st. Some of you may not be in a position to pay your full balance in June. So, we have implemented extended payment arrangements regarding past due accounts. Contact our customer service representatives for more information.
For the time being our lobby will remain closed, however our drive thru windows will remain open from 7am-7pm, Monday thru Friday.
Our new lobby will open May 26 with limited customer capacity and social distancing measures in place.
As always, we are available to assist you if you need us. Please don’t hesitate to reach out to us at 931-648-8151.
Stay home, stay safe, stay connected.
April 8, 2020
Hello, I’m Brian Taylor, general manager at CDE Lightband. For over 80 years, CDE Lightband has been an integral part of the Clarksville community. Our employees are your neighbors, your friends and your family members. I would personally like to thank our employees for stepping up to the challenge and shining during this time of need. Whether working from home or coming into the office, our employees have been focused and dedicated, and I am extremely proud of each of them. We are working hard to ensure that the essential services we provide are available to you.
We know this is unprecedented and have shared that we are suspending disconnections for non-payments until April 30th. However, your balance will still accrue, so we encourage our customers to pay what they can within their means. Paying a portion now will help reduce an accumulation of large balances.
With our lobby being closed, we have extended drive-thru hours from 7:00 a.m. – 7:00 p.m. Additionally you can make payments via our six self-service kiosks, by mail, phone and online.
CDE Lightband will shift back to normal operating hours once the COVID-19 pandemic is under control. We are in the process of coordinating more payment plan options. More information will be provided once available.
We have over 80 years in this community, and we are dedicated and trained to handle the tough times. We are here to support you and your family. Please stay safe and know that CDE Lightband staff is available if you need us at any time.
March 20, 2020
Starting Monday, March 23, 2020, we will extend our drive-thru hours from 7:00 a.m. – 7:00 p.m. to be able to assist all customers while our lobby is closed. Our mission is to always provide safe, affordable and reliable services to our community. For more payment options, please visit: https://cdelightband.com/customer-service/pay-bill/
March 19, 2020
Based on CDC guideline recommendations and the Mayor’s directives, we will be temporarily closing our lobby. Effective Friday, March 20, 2020, we will be redirecting our lobby traffic to the drive-thru to make payments during regular business hours.
Appointments will be available for equipment drop offs & any specific concerns that can not be addressed over the phone or our online chat.
We encourage customers to make payments and changes to their accounts online at www.cdelightband.com, by phone at 931-648-8151, online chat or click the link below for more options. Additionally, as previously communicated, CDE Lightband will not disconnect customers for nonpayment through April 30.
This is intended to help those who are experiencing any financial hardships. All those who can, should continue to make payments in a timely manner to reduce bill accumulation.
Thank you for your support as we aim to keep our employees, customers and community safe.
For more payment options, please visit this link.
March 16, 2020
We are committed to providing safe & reliable service, while also doing our part to limit the spread of COVID-19.
We know this could be a time of hardship or financial difficulty for our customers, and we believe no customer should have to worry about losing service during this critical time. Therefore, we have temporarily suspended service disconnections for both electric and broadband until April 30, and will reevaluate the policy and timeframe as the situation develops.
We are also available to respond to issues unrelated to bill payments either by phone or online chat.
For your convenience, you will be able to connect, disconnect & transfer services over the phone or online. If you are required to show your ID, we are temporarily waiving the notary requirement. For Broadband customers who have equipment to return, we will extend that by 30 days.
At the same time, proactive actions have been taken by CDE Lightband to both prevent the spread of the illness and protect the safety and health of our employees. Operations will continue as normal at this time.
CDE Lightband is committed to doing what we can to help our customers, our employees and the community. We continue to monitor the situation and will keep you informed.
Thank you for allowing us to serve you.
To inquire about payment options, visit: https://cdelightband.com/customer-service/other-billing-options/
