March 20, 2020
Starting Monday, March 23, 2020, we will extend our drive-thru hours from 7:00 a.m. – 7:00 p.m. to be able to assist all customers while our lobby is closed. Our mission is to always provide safe, affordable and reliable services to our community. For more payment options, please visit: https://cdelightband.
March 19, 2020
Based on CDC guideline recommendations and the Mayor’s directives, we will be temporarily closing our lobby. Effective Friday, March 20, 2020, we will be redirecting our lobby traffic to the drive-thru to make payments during regular business hours.
Appointments will be available for equipment drop offs & any specific concerns that can not be addressed over the phone or our online chat.
We encourage customers to make payments and changes to their accounts online at www.cdelightband.com, by phone at 931-648-8151, online chat or click the link below for more options. Additionally, as previously communicated, CDE Lightband will not disconnect customers for nonpayment through April 30.
This is intended to help those who are experiencing any financial hardships. All those who can, should continue to make payments in a timely manner to reduce bill accumulation.
Thank you for your support as we aim to keep our employees, customers and community safe.
For more payment options, please visit: https://cdelightband.com/
March 16, 2020
We are committed to providing safe & reliable service, while also doing our part to limit the spread of COVID-19.
We know this could be a time of hardship or financial difficulty for our customers, and we believe no customer should have to worry about losing service during this critical time. Therefore, we have temporarily suspended service disconnections for both electric and broadband until April 30, and will reevaluate the policy and timeframe as the situation develops.
We are also available to respond to issues unrelated to bill payments either by phone or online chat.
For your convenience, you will be able to connect, disconnect & transfer services over the phone or online. If you are required to show your ID, we are temporarily waiving the notary requirement. For Broadband customers who have equipment to return, we will extend that by 30 days.
At the same time, proactive actions have been taken by CDE Lightband to both prevent the spread of the illness and protect the safety and health of our employees. Operations will continue as normal at this time.
CDE Lightband is committed to doing what we can to help our customers, our employees and the community. We continue to monitor the situation and will keep you informed.
Thank you for allowing us to serve you.
To inquire about payment options, visit: https://cdelightband.com/customer-service/other-billing-options/