CDE Lightband Request Service

Request Service

To start electric service call (931) 648-8151. Service connections and disconnections are scheduled Monday through Friday, 8:00 am – 5:00 pm, excluding major holidays.


EMERGENCY SERVICE AFTER HOURS, WEEKENDS, & HOLIDAYS, CALL (931) 648-8151


Residential Customers

  • Address of requested electric service
  • Applicant’s date of birth
  • 2 forms of ID

The 2nd form of ID must verify the social security number.
(Ex: social security card, drivers license, military orders, W-2) & social security

  • Number for spouse (if applicable)
  • Previous address
  • Permanent address
  • Drivers license number
  • Name, address, and phone number of nearest relative
  • If renting, from whom (lease or purchase agreement may be required)
  • Applicant’s employer

The minimum security deposit for residential electric service is $150.00.
This amount must be collected prior to electric service connection. Payment may be made by cash or check.

In lieu of a deposit, CDE Lightband will accept one of the following:

  • A credit scoring deemed satisfactory and acceptable to CDE Lightband. This process takes approximately 10 minutes and can be accessed by phone.
  • SEDS (Screaming Eagles Deposit System) deposit guarantee – ACTIVE DUTY ONLY. This option is available for members of the Ft. Campbell Credit Union. Information is available through the In/Out Processing Office at Ft. Campbell.

Business Customers

A security deposit approximately equal to two times the highest bill must be paid in advance to obtain commercial electric service. If appropriate billing history is unavailable, the deposit amount will be calculated based on electrical load estimation. Payment may be made by cash, check or credit card.

In lieu of a deposit, CDE Lightband will accept one of the following:

  • An “Irrevocable Letter of Credit” for the amount of the deposit. It is the responsibility of the customer to see that the letter is renewed 60 days prior to its expiration.
  • A “Surety Bond” on CDE Lightband’s Surety Bond form (or a form providing the same requirements). Surety Bonds will be for a minimum of five years and renewals will be the responsibility of the customer and should be made 60 days prior to expiration.

After five years of continuous service, a commercial customer may be allowed to add additional service(s) in the same name, provided a review of the customer’s previous 12 months history of all accounts indicates no more than two late payments, no payments made after the last date to pay, and no returned checks. However, any existing deposits held by CDE Lightband will not be returned until termination of service.

 

Applicable CDE Lightband service charges may include:

  • $30 for service requiring meter reading only OR
  • $45 for initial connection of service for a new account OR
  • $100 for initial connection of service if a service crew is required.