Privacy Policy
We Are Committed to Protecting Your Privacy
Effective date: July 30, 2024
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available in the footer navigation of every page on the website.
Our website may collect data through the following ways:
- Online forms (such as those available on the Get Support page, Transfer Service page, Bundle Builder page, and more) which collect information you provide us, so that we can provide you customer care and support.
- Cookies: Google Analytics a web analytics service offered by Google that tracks and reports website traffic through the use of cookies. DoubleClick and Google Adwords use conversion tracking to help us see when ads lead to conversions from various sources.
- Links to third-party websites that are not operated by us.
We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our website. We store personal information for only as long as we have a reason to keep it. We aim for full transparency on how we gather, and use your personal information.
Below is our Privacy Policy, which incorporates and clarifies these principles.
Information Collection And Use
We only collect information about you if we have a reason to do so, to provide services, to communicate with you, and to make our services better.
Let’s go over the information that we collect:
Personal Data
We use a variety of online forms on our website that you may choose to use. To complete a form, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Service Address (including ZIP code)
- CDE Account number
- Message and other details
- Collected form data is not made public. Form data is protected and accessed by CDE Lightband employees and our Service Providers (please see “Service Providers”).
How We Collect This Data – Tracking & Cookies
We may employ third party companies and individuals to facilitate our website (“Service Providers”), to perform web-related services or to assist us in analyzing how our website is used.
These third parties have access to information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Usage Data
Google Analytics, Google Adwords, and DoubleClick use cookies, through which we may collect information on which pages of the website are accessed and used (“Usage Data”).
Your web browser automatically sends us (and we may retain) information such as the:
- Internet domain through which you access the Internet (e.g., yourServiceProvider.com if you use a commercial Internet service provider, or yourSchool.edu if you use an Internet account from your school);
- Internet Protocol address of the computer you are using;
- type of browser software and operating system you are using;
- date and time you access our site; and
- the Internet address of the site from which you linked directly to our site.
We will use this information as aggregate data to help us maintain this site, e.g., to determine the number of visitors to different sections of our site, to ensure the site is working properly, and to help us make our site more accessible and useful.
We will not use this information to identify individuals, except for site security or law enforcement purposes.
We will not obtain Personal Data information about you when you visit our site, unless you choose to provide such information (please see Personal Data above).
What are cookies?
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our website.
Service Providers
We may use the following third-party Service Providers, that help us manage and maintain the website, and/or provide cookies to monitor and analyze the use of our website, these include:
Smartband and SmartBiz Apps
How CDE Lightband Collects Your Information:
CDE Lightband collects, and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:
- Your name, email address, location, phone number.
- Browser information and session cookies related to your access and use of the App.
- Data insights CDE Lightband attains based on correlation and analytics of your information collected in providing the App, which may be used in aggregated and dis-aggregated formats or to obtain trend analytics, to provide the App; and
- Use of the above-described collected information in aggregated and dis-aggregated formats to enhance our current App or to provide App features.
How CDE Lightband Uses the Information:
CDE Lightband uses the information collected as described in this Privacy Policy, including personal information, to:
- Provide you with the App as described in the Agreement.
- Implement, improve and/or enhance the App, including to make future releases available to you.
- Carry out CDE Lightband obligations as described or authorized in the Agreement and this Privacy Policy.
- Enforce CDE Lightband rights arising from the Agreement between you and CDE Lightband; and
- Fulfill any other purpose authorized by you and reasonably required for the App.
Google Analytics
CDE Lightband uses a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
Google Adwords
CDE Lightband may use an online advertising service developed by Google, through which we may pay to display brief advertisements, service offerings, product listings, and video content within the Google ad network to web users. Google Adwords uses conversion tracking to help us see when ads lead to conversions from various sources. For example, Google Adwords makes it possible to track when a visitor completes an action on our website. This could be, clicking a link, or any other valuable action.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
Thrive Creative Group
These are the folks that help CDE Lightband manage and maintain this website. They have access to the website, Google Analytics, and Google Adwords data. We require Thrive Creative Group to follow this Privacy Policy for the protection of personal information they may have access to. For more information on Thrive Creative Group’s privacy policy, please visit: https://thinkthrive.com/privacy/
Links To Other Sites
Our website contains links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. This is especially true for any social media platform, including, but not limited to:
- Facebook: https://www.facebook.com/policy.php
- Twitter: https://twitter.com/en/privacy
- Instagram: https://help.instagram.com/519522125107875
- LinkedIn: https://www.linkedin.com/legal/privacy-policy
- YouTube: https://www.youtube.com/about/policies/#community-guidelines
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
How and Why We Use Information
We may use the data we collect for various purposes to:
- Provide and maintain the website
- Allow you to participate in interactive features of our website when you choose to do so
- Provide customer care and support
- Provide analysis or valuable information so that we can improve our website
- Monitor the usage of the our website
- Detect, prevent and address technical issues
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that: We have a legitimate interest in using your information to provide and update our website, to improve our website so that we can offer you an even better user experience, to safeguard our website, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our website; or you have given us your consent– upon accessing this website you received a notification that we place certain cookies on your device and access and analyze them later on, as described in our Tracking & Cookies section.
Sharing Information
How We Share Information
We do not sell our users’ private personal information.
CDE Lightband may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of CDE Lightband
- Prevent or investigate possible wrongdoing in connection with the website
- Protect the personal safety of users of the website or the public
- Protect against legal liability
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
- Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
- To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of us, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that CDE Lightband goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
- With Your Consent: We may share and disclose information, with your consent, or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to from our website.
- Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our website.
Creative Commons Sharealike License
We would like to thank Auttomatic, the creator of many products and services that enhance our websites, who decided to make this Privacy Policy available under a Creative Commons Sharealike license.
How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information and we are not legally required to continue to keep it.
For example, we keep the web server logs for a period of time in order to, among other things, analyze traffic to the website and investigate issues if something goes wrong.
Security
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our website for potential vulnerabilities and attacks.
Choices
You have several choices available when it comes to information about you:
- Limit the Information that You Provide: you may choose to not use the forms available on our website. You may instead choose to call (931) 648-8151.
- Limit Access to Information On Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information.
- Set Your Browser to Reject Cookies: Please see the section below on How to Manage Cookies.
How to Manage Cookies
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
You can choose not to accept cookies from any website, by changing the settings of your browser. You can also delete cookies stored in your browser at any time.
For more information about cookies, including how to delete them from your computer and configure your browser to refuse them from any other site, visit the following resource, or refer to your individual browser settings for additional information on disabling cookies:
Your Rights
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
If would like to contact us about one of the other rights, scroll down to Contact Us to find out how to reach us.
EU individuals also have the right to make a complaint to a government supervisory authority.
Children’s Privacy
Our website does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us.
CDE Lightband
2021 Wilma Rudolph Blvd
Clarksville, TN 37040
(931) 648-8151
Change Log
September 17, 2018: drafted policy.
May 14, 2020: Added information related to Instagram, LinkedIn, and YouTube.
August 17, 2022: Added information related to SmartBand App.
July 30, 2024: Included SmartBiz App in the Data Collection section.
Network Management Policy
Network Management Policy
CDE Lightband (“We”, “Our”, “Us”) provides this Network Management Policy (“Policy”) in accordance with Federal Communications Commission (“FCC”) requirements to disclose certain network management practices, performance characteristics, and commercial terms. Additional information about our broadband policies and practices is available at https://cdelightband.com/.
Network Practices
We engage in network management practices that are tailored and appropriate for achieving optimization on our network considering the particular network architecture and technology of our broadband Internet access service. Our goal is to ensure that all our customers experience a safe and secure broadband Internet environment that is fast, reliable, and affordable. We want our customers to experience all the Internet offers, whether it is social networking, streaming videos, listening to music, or communicating through email and videoconferencing.
Network Management Disclosures
Our network practices include congestion- and security-protocol-management. Such protocols and practices generally will not impact our customers’ user experience. We use various tools and industry-standard techniques to manage our network to ensure fast, secure, and reliable Internet service. We provide the following overview of our network management practices:
- Blocking: We do not block or discriminate against lawful Internet content, applications, services, or non-harmful devices. We conduct only reasonable network management.
- Throttling: We do not throttle, impair, or degrade lawful Internet traffic based on content, application, service, user, or use of a non-harmful device. We engage in only reasonable network management practices.
- Affiliated Prioritization: We do not favor any Internet traffic over others, including through the use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate, and we have no plans to do so.
- Paid Prioritization: We do not favor or prioritize any Internet traffic over others, and we do not prioritize Internet websites over others in exchange for any consideration to benefit any content, applications, services, or devices.
Network Management Practices
Our network management practices are intended to ensure that we provide our customers with the best possible Internet access. To achieve this goal, we employ network management techniques such as identifying spam and preventing its delivery to customer email accounts, detecting malicious Internet traffic, and preventing the distribution of, or inadvertent access to, malware, phishing, viruses, or other harmful code or content.
- Congestion Management
We monitor the connections on our network in the aggregate for all types of traffic to determine the utilization rate. We may take appropriate measures to relieve undue congestion if it occurs on the network.
Our network and congestion management practices do not discriminate based on the type of application being used, nor are they based on any particular customer’s aggregate monthly data usage. We examine only current network conditions, not our customers’ online activities.
Customer conduct that abuses or threatens our network or violates our Acceptable Use Policy, Internet Service Terms and Conditions, or the Internet Service Agreement will be asked to stop immediately. If a customer fails to respond or cease such conduct, we may suspend service or terminate the user’s account.
We also check for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high-volume users are brought to light by complaint, we provide notification to the customer via email or phone. If a customer violates the Acceptable Use Policy or other policies and such a violation is not remedied, we will seek to suspend or terminate that customer’s service.
If we take any congestion management actions, the vast majority of our users’ Internet activities will be unaffected. Some customers may, however, experience more extended download or upload times or slower surf speeds.
- Application-Specific Behavior
Except as may be provided elsewhere herein, we do not engage in any application-specific network management activities on our network. Customers may use any lawful application as part of their Internet usage.
- Device Attachment Rules
For best results, modems, wireless modems, or other proprietary network gateways used on our broadband network should be provided by us. Customers may, however, attach their own devices to their modems, including wired or wireless routers, laptops, desktop computers, video game systems, televisions, or other network-enabled electronics equipment. Customers are responsible for ensuring that their equipment does not harm our network or impair other customers’ service. We are not responsible for the functionality or compatibility of any equipment provided by our customers. Customers are responsible for securing their own equipment to prevent third parties from unauthorized access to our broadband network and will be held responsible for the actions of such third parties who gain unauthorized access through unsecured customer equipment.
- Network Security
We know the importance of securing our network and customers from network threats and annoyances. We promote the security of our network and our customers by protecting them from threats like spam, viruses, firewall issues, and phishing schemes.
We also deploy spam filters for our email service to divert spam from an online customer’s email inbox into a quarantine file while allowing the customer to control which emails are identified as spam. Customers may access spam files through the email program. Spam files are automatically deleted if not accessed within 30 days.
As normal practice, we do not block protocols, content, or traffic for network management, but we may block or limit traffic such as spam, viruses, malware, or denial-of-service attacks to protect network integrity and the security of our customers.
These tools and practices may change from time to time to keep up with changing network technologies and new and innovative ways our customers use the network.
Network Performance
- Service Descriptions
We offer broadband service over Fiber-to-the-Home (FTTH), with speeds ranging from 300 Mbps to 2.5 Gbps. Our service offerings are detailed in the services section of the website. All of our broadband services can support real-time applications.
- Network Performance
We support our advertised speeds and will dispatch repair technicians to customer sites to perform speed tests, as needed, to troubleshoot and resolve speed and application performance issues caused by our network. We measure availability, latency, and aggregate utilization on our network and strive to meet internal service level targets.
However, the download or upload speeds for a particular distant website or other Internet resource are affected by factors beyond our control, including the speed of the connection from a distant web server to the Internet, congestion on intermediate networks, and limitations on the customer’s computer, inside wiring, wireless router, and other customer equipment. In addition, the customer’s inside-premises wiring could affect service performance. Accordingly, customers should consider the capabilities of their own equipment when choosing broadband service. Customers may need to upgrade their computers and other networks in their homes or offices to take full advantage of the chosen broadband plan.
The following charts show our internal testing results.
Residential Speeds
| Speed Tier (Download / Upload Speeds in Mbps) | Technology | Advertised Download / Upload Speed (Mbps) | Actual Download / Upload Speed (Mbps) | Latency (ms) |
| 300 | Wireline/Fiber | 300 | 302.33 / 272.355 | 14 |
| 600 | Wireline/Fiber | 600 | 613.19 / 544.06 | 19.25 |
| 1,000 | Wireline/Fiber | 1,000 | 1006.5125 / 906.13 | 16.25 |
| 2,500 | Wireline/Fiber | 2,500 | 2480.67 / 2259.3425 | 13 |
Business Speeds
| Speed Tier (Download / Upload Speeds in Mbps) | Technology | Advertised Download / Upload Speed (Mbps) | Actual Download / Upload Speed (Mbps) | Latency (ms) |
| 300 | Wireline/Fiber | 300 | 306.47 / 272.37 | 15.25 |
| 600 | Wireline/Fiber | 600 | 612.79 / 583.4 | 19 |
| 1,000 | Wireline/Fiber | 1,000 | 1012.9575 / 906.17 | 19 |
- Impact of Non-BIAS Data Services
The FCC defines Non-Broadband Internet Access Services (Non-BIAS) to include services offered by broadband providers that share capacity with Broadband Internet Access Services (BIAS) (previously known as “Specialized Services”) also offered by the provider over the last-mile facilities.
We provide Voice-over-Internet-Protocol (VoIP) services to end users using virtual private network architecture. This service, also known as a Specialized Service, is separated from our best effort internet services on the network. Since Specialized Service traffic has dedicated bandwidth that is separated from best effort broadband internet traffic, our broadband customers will experience no impact on broadband services resulting from Specialized Service traffic.
The FCC defines Non-Broadband Internet Access Services (Non-BIAS) to include services offered by broadband providers that share capacity with Broadband Internet Access Services (BIAS) (previously known as “Specialized Services”) also offered by the provider over the last-mile facilities. At this time, we are not offering any non-BIAS data services.
Commercial Terms
- Pricing
We offer multiple levels of internet service, all with no monthly data cap. Our pricing for our different service offerings and other terms can be found here. Prices do not include applicable federal, state, or local taxes and regulatory fees. Prices and packages are subject to change.
- Privacy Policies
We value the privacy of our internet service customers. Like most companies, we collect certain information about our customers and use it to provide our services. We collect information when our customers interact with us, when our customers use our internet service, and when our customers visit our website. This information is used to deliver, provide, and repair our services and establish and maintain customer records and billing accounts. We protect the information we have about our customers and require those we share it with to protect it. We do not sell, license, or share information that individually identifies our customers with others without your consent, except as necessary when working with vendors and partners for business purposes and when necessary for them to do work on our behalf. Additional details about our Privacy Policy can be found by clicking here.
- Redress Options
We strive to provide excellent customer service and resolve any issues promptly. If you have questions, complaints, or requests for additional information, please contact us at (931) 648-8151. We take all such questions and complaints seriously.
In addition to this Policy, customers may also find links to the following on our Website:
Broadband Labels (Machine-Readable Format)
Change Log
October 1, 2024: added policy to website
