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Streaming FAQs
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Streaming Requirements
To enjoy streaming services seamlessly, your device must meet certain hardware and software requirements. While specific requirements may vary by platform, the general recommendations include the approved devices for streaming below.
Devices for Streaming:
Mobile | iPhone (iOS 10+) | Android (OS 7+) |
Tablets | iPad (iOS 10+) | Android Tablet (OS 7+) |
Streaming Devices For TV | Amazon Fire TV Stick (Gen 2+) Amazon Fire TV (Gen 2+) Amazon Fire TV Cube (Gen 1+) | Chromecast (Gen 2+) Android TV – nVidia Shield (Android OS 8+) Android TV – MiBox (Android OS 8+) |
Smart TV’s | Toshiba Insignia Fire TV (Fire OS 6+) Sharp | Sony Hisense Android TV (Android OS 8+) |
Streaming Download Guides:
Frequently Asked Questions
Please click a question below to see the answer.
Question: What devices are approved CDE devices?
Please see the above devices listed in Devices for Streaming.
Question: Can you have both wired video service and streaming services?
Yes, you can have both wired service and streaming service.
Question: How does a customer retrieve their Device ID / Password should they lose or forget it?
Customer will need to contact CDE Lightband tech support for any login / password info.
Question: How does a customer remove a device from their streaming account when they no longer want to use that device?
Customer will need to contact CDE Lightband tech support to remove device once they have exceeded their streaming limit.
Question: Can bandwidth for streaming be increased?
Yes, at an additional fee (Please contact customer service for more info)
Question: Can you increase the number of streaming devices on your account?
Yes, at an additional fee (Please contact customer service for more info)
Question: How many DVR hours are available and how long are recordings available for?
CDE Lightband Stream TV offers 50 hours of storage included in streaming package and those recordings are kept for up to 120 days.
Question: Are you able to stream from an Xbox One or PlayStation 4 console?
No, CDE Lightband Stream TV does not support gaming consoles at this time.
Question: Do Roku devices work on CDE Lightband Stream TV?
No, not at this time
Question: Are “Parental Control” options available on CDE Lightband Stream TV?
Yes, you will need to contact CDE Lightband Tech support for setup or access setup using your Fire Stick.
Question: Is “Channel Blocking” available on CDE Lightband Stream TV?
Yes, you will need to contact CDE Lightband Tech support for setup.
Question: Does CDE Lightband offer Premium Channels with their streaming service?
Yes, CDE Lightband offers Premium Channels. (Please contact customer service for channels currently available.)
Have Questions?
If your question was not answered here, please get in touch with a Customer Service Representative.